"I used to think of going to comms workshops as a real waste of time. Just something that got in the way."
The manager wasn't joking.
I'd just finished running one such workshop. According to this manager, he had been 'sent' on all sorts of workshops and courses, learning any number of different tools and techniques to improve the way he communicated with his team. He'd even half-heartedly put some of them into practice – for a while.