CommsMasters Blog

Why You Should Give Your People Control Over Change

I know of a company which moved offices a couple of years ago. The leaders all agreed the move made sense, and it was going to be better for the employees too — in every way except one.

The new office was on a different railway line to the old one. It was probably more convenient for some, but many staff members were now facing a longer commute and a change of trains.

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Why Resistance to Change Can Be Good

"Why aren't the messages working? Why aren't people accepting these changes?"

If your organisation has ever tried to push through a major change, you've probably heard those words — or their equivalent — from your CEO. They're impatient to see the change they've worked so hard to bring about actually happen, and balk at any sign that employees are resistant.

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How to Motivate Your Employees to Change

"People know the truth — that they're literally risking their lives. But we still can't get them to change their behaviours..."

Health & Safety doesn't always get the best press, even when it really is a matter of life and death. Like at this company, involved in heavy industry, where I was talking to the Head of HR. She was exasperated because crucial new safety measures were being ignored.

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How to Reduce Resistance to Change

"But it's not the same as the old place, is it? There just isn't the same atmosphere."

An engineering company that I know had just moved to impressive new offices, far more spacious and stylish than the old ones.

But people were complaining constantly and the employee who made the comment above certainly wasn't alone.

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How Leaders Can Maintain Their Resilience During Major Change

Are you leading major change right now? I’ll bet you are.

The mantra ‘if you aren’t going forwards, you’re going backwards’ is familiar to leaders around the globe, and it’s a rare individual that isn’t responding.

And yet, even as you start out with the change, you know the odds are already stacked against you. Research suggests up to 70% of all change programmes fail.

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The World's Confusing – it’s Not Just Your Communication!

Watching Charlie Brooker's 2014 Wipe (BBC2) at the end of last year, I enjoyed this short film by Adam Curtis, the controversial documentary filmmaker.

In his film, Curtis suggests that politicians disempower voters by disseminating confusing and contradictory information.

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Effective Leaders Choose the Tough Option

Travelling by train today, a woman in her mid-twenties sat in the seat in front of me.

Shortly after she sat down, she began to sob loudly – enough to draw the attention of the people in the carriage around her.

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If it's Tuesday it must be time to engage the team...

Senior leaders have to paint a compelling vision for the future while pragmatically establishing the steps to get there.

Customer Service teams must give customers personalised care and attention while still hitting strict call-time targets.

Managers are expected to be tough decision-makers and also collaborative explorers.

Head versus heart, masculine versus feminine, soft versus hard – getting the balance right between each is critical to business success.

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4 Ways To Help Leaders Fall In Love With Performance Reviews

Hands up all you leaders out there who look forward to the annual round of formal performance reviews. And hands up everyone in Human Resources who enjoys the annual game of chase-up-the-leaders-who-haven't-done their-performance-reviews.

No one? Really?

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Listen to the ROAR!

Financial ROI? People being nicer to each other? Blind faith?

Which of these is your preferred way to ensure that investment in soft skills development – such as leadership communication – pays off?

It's such a tricky area to measure that, too often, rolling out the development programme and just hoping it delivers can seem an attractive option.

But that isn't satisfactory for anyone involved – the learners who put time and energy into learning; the provider who puts time and energy into supporting the learning; or the purchasing company that contributed time, energy and money – often significant sums.

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