CommsMasters Blog

The Surprising Reason Your People Are Not Resilient

A few years ago, a friend of mine suffered serious stress as her marriage went through a rough patch. She couldn't sleep and couldn't concentrate properly. She began making mistakes at work as well.

To help her get through this difficult period, she decided to give herself frequent opportunities to relax. She treated herself to spa treatments. She made a point of going out for coffee regularly with her friends. And she also joined a meditation class at her local gym and downloaded a meditation app to her phone, so that she could clear her mind daily.

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When Training is the Wrong Answer...

Nothing changed from one annual staff survey to the next.

Every year, the scores around communication were low.

And every year, the answer was the same, as well – put on more training for managers.

By the time I got involved with this company, there was an unbelievable array of communication workshops available for the leadership. There was one on communicating by email, another on leading teams remotely, and still more on delivering staff briefings, coaching, influencing, and running team meetings.

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How to Read Between the Lines of Your Employee Survey Results

A couple of months ago I was chatting to a senior leader, who was telling me how he'd managed to change his company culture.

"You must have communicated well!" I told him admiringly.

"Oh no," he replied. "This wasn't about comms. This was about getting people engaged with ideas and projects, and getting them to feel they can really influence the decisions taken at the top."

I smiled. To me, this all boils down to one thing – communication.

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Annual Performance Reviews: What REALLY Scares Your Leaders

I once worked with a manager who never gave his staff realistic annual performance reviews. Everyone was apparently performing equally well.

Eventually problems began to surface, so the director of HR sat down with him to find out why he hadn't flagged up issues in good time. He claimed that he found it hard to find the right words – "I don't find these conversations easy".

The company invited him and several others to a communications workshop, so that they could become more comfortable handling such difficult conversations.

It didn't help. The next year, his team again received glowing appraisals, across the board.

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A Simple Way to Get Your Managers to Change

It's the end of your driving lesson.

Just before you get out of the car, you turn to the driving instructor and ask what you need to do better next lesson, in order to eventually pass your test.

"You need to drive better," is the reply.

"Yes, but what specifically?"

"You just need to drive better."

"How will you be able to tell I'm driving better?"

"Well, you'll be driving better..."

You'd be tearing your hair out, wouldn't you?

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The Key to Making Communication Training Stick

 "I used to think of going to comms workshops as a real waste of time. Just something that got in the way."

The manager wasn't joking.

I'd just finished running one such workshop. According to this manager, he had been 'sent' on all sorts of workshops and courses, learning any number of different tools and techniques to improve the way he communicated with his team. He'd even half-heartedly put some of them into practice – for a while.

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[Video] How to Avoid Interfering Conversations

Before you decide how to have a conversation with a colleague, it's important to explore whether you should even be having the conversation at all.

Having conversations that you shouldn't be having can damage relationships – damage that may never be repaired.

This short video explores one type of interaction you should always avoid at work, and provides a simple set of questions that will help you decide whether or not to have any given conversation.

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How to Communicate Difficult Messages with Confidence

Few leaders relish sharing difficult messages. 

Fears about what to say, how to deal with other people's responses, and concern for the individuals impacted, can knock even an experienced leader's confidence.

But business is not always plain sailing, and communicating tough messages is an inevitable part of being a leader in any organisation.

At CommsMasters, we've helped empower leaders across many types of industries to handle these conversations well, and given them the tools they need to succeed.

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How Leaders Can Communicate Tough Messages in their Organisation

No leader, business owner or HR director likes having difficult conversations with employees.

But business is not always paired with 'highs' and growth, and unfortunately, communicating tough messages is an inevitable part of being a leader in any organisation.

When tough messages need to be shared, the internal response is dependent upon how well the message is communicated.

At CommsMasters, we've helped empower leaders across many types of industries to make these conversations easier, and given them the tools they need to succeed.

By using the tactics outlined below, you can be sure that you are communicating as efficiently and effectively as possible with your team.

Let's take a look at some of these best practices:

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5 Ways Social Media Will Help Communication in Engineering Organisations

What are the hot topics for employees in your organisation? What are the things that are really bothering them? How often do they hear your personal views, as the Chief Executive, about these?

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