In helping leaders to become more confident and competent communicators, exploring how to give effective feedback is one of the core areas that we encourage our clients to focus on. And giving clear, succinct and meaningful feedback continues to be one area that even the most experienced leaders struggle with.
When examining this topic, there are two particular techniques that many leaders still use – but that really need to be put out to pasture. The first of these is the Feedback Sandwich (sometimes referred to using a slightly different, rather more scatological, title) and the second is asking a question to get the other person to critique their own performance.
Here's why it's time to stop using the Feedback Sandwich.