CommsMasters Blog

The Surprising Reason Your People Are Not Resilient

A few years ago, a friend of mine suffered serious stress as her marriage went through a rough patch. She couldn't sleep and couldn't concentrate properly. She began making mistakes at work as well.

To help her get through this difficult period, she decided to give herself frequent opportunities to relax. She treated herself to spa treatments. She made a point of going out for coffee regularly with her friends. And she also joined a meditation class at her local gym and downloaded a meditation app to her phone, so that she could clear her mind daily.

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When Training is the Wrong Answer...

Nothing changed from one annual staff survey to the next.

Every year, the scores around communication were low.

And every year, the answer was the same, as well – put on more training for managers.

By the time I got involved with this company, there was an unbelievable array of communication workshops available for the leadership. There was one on communicating by email, another on leading teams remotely, and still more on delivering staff briefings, coaching, influencing, and running team meetings.

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How to Read Between the Lines of Your Employee Survey Results

A couple of months ago I was chatting to a senior leader, who was telling me how he'd managed to change his company culture.

"You must have communicated well!" I told him admiringly.

"Oh no," he replied. "This wasn't about comms. This was about getting people engaged with ideas and projects, and getting them to feel they can really influence the decisions taken at the top."

I smiled. To me, this all boils down to one thing – communication.

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Annual Performance Reviews: What REALLY Scares Your Leaders

I once worked with a manager who never gave his staff realistic annual performance reviews. Everyone was apparently performing equally well.

Eventually problems began to surface, so the director of HR sat down with him to find out why he hadn't flagged up issues in good time. He claimed that he found it hard to find the right words – "I don't find these conversations easy".

The company invited him and several others to a communications workshop, so that they could become more comfortable handling such difficult conversations.

It didn't help. The next year, his team again received glowing appraisals, across the board.

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A Simple Way to Get Your Managers to Change

It's the end of your driving lesson.

Just before you get out of the car, you turn to the driving instructor and ask what you need to do better next lesson, in order to eventually pass your test.

"You need to drive better," is the reply.

"Yes, but what specifically?"

"You just need to drive better."

"How will you be able to tell I'm driving better?"

"Well, you'll be driving better..."

You'd be tearing your hair out, wouldn't you?

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The Key to Making Communication Training Stick

 "I used to think of going to comms workshops as a real waste of time. Just something that got in the way."

The manager wasn't joking.

I'd just finished running one such workshop. According to this manager, he had been 'sent' on all sorts of workshops and courses, learning any number of different tools and techniques to improve the way he communicated with his team. He'd even half-heartedly put some of them into practice – for a while.

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[Video] How to Avoid Interfering Conversations

Before you decide how to have a conversation with a colleague, it's important to explore whether you should even be having the conversation at all.

Having conversations that you shouldn't be having can damage relationships – damage that may never be repaired.

This short video explores one type of interaction you should always avoid at work, and provides a simple set of questions that will help you decide whether or not to have any given conversation.

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How to Communicate with Your Team About the Impact of Brexit

How many conversations have you had about Brexit following last Thursday’s referendum?

Whether work or personal, every conversation I’ve had since has, at some point, got round to this topic and I’m sure you’re no different.

It’s inevitable, as we start a new week at work, that Brexit will still be a hot discussion topic in most workplaces across the UK. There’ll be plenty of speculation and catastrophising along the way as we step into what is undoubtedly an uncertain time.

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7 Ways to Develop Your Confidence for Better Conversations

Everyone feels less than 100% confident some of the time and that can have a big negative impact on our conversations.

People who project conversational confidence appear decisive, enthusiastic and in control. This leads other people to trust and respect them which helps to build more confidence, and so the cycle continues. But if you are one of those who struggle to start this cycle of confidence at work, this can lead to feelings of low self-worth.

In workplace conversations, there are a number of tips you can use to engage your audience with more authority. Here are our top tips for having confident conversations.

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How to... Deal with Sarcasm at Work

Sarcasm may be described as the lowest form of wit, but that doesn't stop it being embarrassing at best and hurtful at worst when you are the butt of the sarcastic comment.

We often find ourselves at a loss for words when we experience someone’s sarcasm, or biting back with an even more caustic rejoinder. Neither response tends to leave us feeling good afterwards; the latter can damage the relationship and leaves others involved feeling awkward too.

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